bdbet's Privacy Policy
From registration on the bdbet platform to every transaction — this policy clearly explains how your personal information is collected, stored, and used. We treat your privacy as our top priority.
Table of Contents
1Introduction and Scope
bdbet is an online gaming and betting platform providing services to users in Bangladesh. This Privacy Policy ("Policy") applies to the bdbet website, mobile application, and all other digital services.
By using our services, you agree to the terms described in this policy. You are encouraged to read this policy carefully before creating an account on bdbet. Reviewing our Terms and Conditions alongside this policy will give you a complete understanding of how the platform is used.
This policy has been prepared in accordance with the data protection principles applicable in Bangladesh and applies equally to all users of bdbet.
2Information We Collect
bdbet collects only the information necessary to operate its services. The details of what is collected are listed below:
2.1 Identity Information
- Full name and date of birth
- National ID or passport number (for identity verification)
- Email address and mobile number
- Residential address
2.2 Financial Information
- Mobile banking account numbers (bKash, Nagad, Rocket, Upay)
- Bank account details (for bank transfers)
- Deposit and withdrawal history
- Transaction date, amount, and method
2.3 Activity Information
- Gaming and betting history
- Records of bonus and promotional offer usage
- Login time, session duration, and activity logs
- Records of communication with customer support
2.4 Technical Information
- IP address and device identifiers
- Browser type and operating system
- App version and device model
- Cookie and local storage data
3How We Collect Information
bdbet collects user information in several ways:
3.1 Information Provided Directly
Information you fill in during the registration process — such as your name, email, mobile number, and ID details — is collected directly. Payment information provided during deposits and withdrawals also falls under this category.
3.2 Automatically Collected Information
When you use the bdbet platform, our servers automatically collect certain information about your device, browser, and activity. This is essential to ensure the security and proper functioning of the platform.
3.3 Through Third Parties
In some cases during the identity verification process, information may be collected through third-party verification services. Only the information necessary for verification is processed in such cases.
4Purpose of Data Use
Information collected from you is used for the specific purposes listed below:
- Account Management: Completing the registration process, securing login, and handling OTP verification.
- Payment Processing: Completing deposits and withdrawals and maintaining transaction history.
- Identity Verification: Preventing fraud and ensuring account security.
- Customer Support: Providing assistance through 24/7 live chat and email support.
- Promotional Communication: Informing you about new bonus offers and updates (only with your consent).
- Platform Improvement: Analysing user experience to improve the quality of our services.
- Legal Obligations: Complying with applicable laws and regulations.
bdbet never sells your information to third parties or uses it for advertising purposes.
5Data Storage and Security
To ensure the security of your information, bdbet has put in place industry-standard technical and organisational measures:
5.1 Technical Security Measures
- All data transmission is secured through SSL (Secure Socket Layer) encryption.
- Stored data is kept in encrypted format to prevent unauthorised access.
- Regular security audits and vulnerability assessments are conducted.
- Automated monitoring systems are in place to detect suspicious activity.
5.2 Data Retention Period
Information is retained while your account is active and, after closure, for a specified period as required by legal obligations. Records of financial transactions are generally required to be kept for a longer period.
5.3 Staff Access Controls
Only authorised bdbet staff may access user information, and only on a need-to-know basis. All staff are bound by confidentiality agreements and undergo regular training.
6Sharing Data with Third Parties
bdbet may share information with third parties in limited and specific circumstances:
6.1 Payment Processors
Financial information required to process deposits and withdrawals through bKash, Nagad, Rocket, Upay, and bank transfer services is shared with the relevant payment gateways. This information is used solely to complete transactions.
6.2 Identity Verification Services
Trusted third-party identity verification services may be used during the new account verification process. Only the information strictly necessary for verification is transmitted in such cases.
6.3 Legal Authorities
Information may be provided in response to a court order or a lawful request from a competent authority under applicable Bangladeshi law. bdbet discloses information in this regard only where legally required to do so.
6.4 Technology Partners
Game providers (such as Evolution, Pragmatic Play Live, Spribe, and others) and technology service providers required to operate the platform may access necessary data to a limited extent — solely for the purpose of delivering their services.
Outside the cases described above, bdbet never sells, rents, or transfers your personal information to third parties.
7Cookies and Tracking Technologies
The bdbet website and app use cookies and similar technologies. These help improve your browsing experience and ensure the platform functions properly.
7.1 Types of Cookies
- Essential Cookies: Required for login sessions, security tokens, and basic functionality. The platform cannot work properly without these.
- Functional Cookies: Used to remember your preferences and settings (such as language and layout).
- Analytics Cookies: Collect usage statistics to help improve the platform's services.
7.2 Cookie Controls
You can control or disable cookies through your browser settings. However, disabling essential cookies may mean that some features of the platform are no longer available to you.
8User Rights
Every bdbet user has the following rights regarding their personal information:
8.1 Right to Access
You can view the personal information stored in your account at any time. If you have trouble accessing any information, you can contact customer support for assistance.
8.2 Right to Correction
If your profile contains incorrect or incomplete information, you can request that it be corrected. Changes to information related to identity verification may require an additional verification process.
8.3 Right to Close Your Account
You can request to close your bdbet account at any time. Even after the account is closed, certain information will be retained for a specified period as required by legal obligations.
8.4 Right to Opt Out of Promotional Communication
You can stop receiving promotional emails or messages at any time. Please contact customer support for this.
For more details on responsible gaming and keeping control over your account, visit our Responsible Gaming page, which also covers self-exclusion and setting account limits.
9Protection of Minors
All bdbet services are for individuals aged 21 and above (21+) only. We do not collect or store information from minors.
Age verification is mandatory at registration. If a person creates an account by providing a false age and this is later proven, the account will be immediately cancelled and the collected information will be deleted.
Anyone under the age of 21 is strictly prohibited from opening an account on bdbet. Parents and guardians are urged to monitor their children's online activity.
10Policy Changes
bdbet reserves the right to change or update this privacy policy as needed. Users will be notified of any significant changes by email or via a notice on the platform.
Continuing to use the platform after a policy change will be taken as your acceptance of the updated policy. You are therefore advised to review this page regularly.
For complete information about the overall terms of use of our services, you can learn about bdbet's background and values on our About Us page.
11Contact
If you have any questions, comments, or complaints about this privacy policy, please contact the bdbet support team:
- Live Chat: 24/7 instant support, in Bengali and English
- Email: [email protected]
Our support team is available in Bengali and English, seven days a week, 24 hours a day. You can also visit our FAQ section for answers to common questions.